Frequently Asked Questions
Got a question? Please refer to our frequently asked questions below before contacting us. As you never know, your question may be answered below. If your question is still un answered please refer to our “contact us” page.
You can pay for your order via PayPal, Credit or Debit card, or via bank transfer. You can also pay in cash if you would like to collect from our store in person.
Your order will be shipped in a strong cardboard container to avoid damaging the mirror and are sent via Royal Mail.
This normally takes around 1-2 working days to reach you (but it can take up to 5 days depending on the time of year).
International orders are sent via tracked and signed for and normally take 5-7 days to arrive.
If you require your order in a hurry, please contact us first to discuss alternative shipping options.
Yes, we can manufacture a mirror to your exact requirements, please fill out the “Bespoke quote” form.
In the next coming months, we are hoping to include fitting instructions with the mirrors and have on line help, but due to our current workload, we are unable to give an exact time scale.
If you wish for us to advise you, please feel free to us the “contact us” form.
Please refer to our terms and conditions under the heading “returns“
We try and keep an up to date inventory of lighting fixtures both available now and discontinued ones. If you cannot see what you require, send us a request through the “Bespoke quote” section.
Yes we do, and here’s a link to it : Dichroic and Mirror adhesive
When it comes to cost, our mirrors are slightly more expensive than others around, mainly due to the fact that we take the time to take dimensions from the original mirror and transfer this to our CAD system so it can then be loaded into a CNC machine for cutting.
This is unlike our competitors, who use a template which has often been taken from a third or fourth generation copy of the mirror, which in turn, does not produce a true representation of the original mirror.
Add to this, our mirrors are manufactured using 1.3mm mirror plate (both front and rear surface options), where as our competitors use a heavier 2mm plate (only rear surface) and you can see why we are proud to use the term “professional” to describe our mirrors, as we take care in supplying you with a mirror which is an exact replica of the original and which will be packaged in solid cardboard boxes so that you receive it in one piece.